Hi. I am an
01.
Greetings! I'm Musaab Alebaid, a dynamic and accomplished professional with a keen focus on delivery and operations management. With over 5 years of experience in the delivery field, I’ve honed my skills at Yalla Natlob and Yalla Express, excelling in strategic planning, team leadership, and driving operational excellence. My career began as a call center agent, and through dedication and innovation, I advanced to roles such as call center supervisor, quality assurance assistant, head of the food section, and eventually delivery operations manager. I’ve also had the privilege of serving as acting CEO for several months, where I further developed my leadership capabilities. Currently, I am the Operations Manager for On My Way, a car cleaning app based in Abu Dhabi. In this role, I oversee operational processes, ensuring top-tier service delivery, customer satisfaction, and team collaboration. My passion lies in driving innovation, fostering a collaborative environment, and delivering tangible results through streamlined operations. Join me on a journey through my portfolio, where I’ll share insights into my professional endeavors, including my new role, and the impact I’ve made along the way.
Professional Summary:
I am a dedicated and results-oriented Operations Manager, specializing in both food delivery and car cleaning services. With extensive experience in optimizing processes and ensuring seamless service delivery, I have a proven track record in enhancing efficiency, customer satisfaction, and overall performance. My expertise, developed at companies like Yalla Natlob and Yalla Express, spans the fast-paced food delivery industry, where I excelled as a Food Delivery Operations Manager. Currently, as the Operations Manager for the On My Way car cleaning app in Abu Dhabi, I continue to focus on operational excellence and innovation, ensuring top-tier service in a competitive market.
02.
Work Acheivments
Delivery Operations Manager at Yallanatlob
Yalla Natlob is a fast-growing startup which offers innovative communication solutions for your everyday needs across all the three cities of Khartoum since 2018.
GPS Tracking and Routing System
Spearheaded the implementation of a new route optimization software, resulting in a 20% reduction in delivery times.
Day-to-day operations
Managed the day-to-day operations of the delivery team, achieving a 30% increase in daily delivery order fulfillment.
Customer satisfaction
Implemented a customer feedback system, leading to a 25% improvement in overall customer satisfaction scores.
3 in 1
Oversaw the implementation of 2 new services to the app wich were pharmacy and grocery delivery service.
Delivery Team
Led a team of a 50 - 100 delivery driver, ensuring compliance with safety standards, and achieving a 15% increase in on-time deliveries.
Hiring andTraining program
Implemented a hiring and training program for delivery staff and dispatchers, resulting in improved communication and customer service skills.
Dispatch Team
Led a team of a 10-20 dispatchers, Supervisors and Maintenance workers ensuring smooth flowing and executing of everyone's duty and keeping a good and healthy work environment.
Yalla Express
Started a new fast delivery service tailored for institutions, companies, and online stores. Through an integrated system, it assisted in shipping, managing, and tracking orders using the latest technologies."
03.
Core Competencies:
Experienced and detail-oriented Food Delivery Operation Manager with a proven track record in overseeing end-to-end delivery operations. I excel in developing and implementing strategies to streamline processes, reduce delivery times, and enhance customer experiences. My expertise lies in managing diverse teams, implementing technology solutions, and ensuring compliance with industry standards.
Operational Excellence
Demonstrated ability to optimize delivery routes, reduce delivery times, and enhance overall operational efficiency.
Team Leadership
Proven experience in leading and motivating teams to achieve delivery targets while maintaining high levels of customer satisfaction.
Process Improvement
Track record of identifying and implementing process improvements to enhance delivery operations and customer experiences.
Technology Integration
Expertise in implementing and leveraging technology solutions for route optimization, real-time tracking, and order management.
Vendor Management
Skilled in building and maintaining relationships with food vendors, couriers, and other stakeholders to ensure smooth operations.
Quality Assurance
Strong focus on maintaining food quality during the delivery process and implementing quality assurance measures.
Customer Service
Commitment to delivering exceptional customer service through effective communication and issue resolution.
04.
I am proud to have worked with the first and leading delivery companies in Sudan , and working now for the leading Car washing App in UAE
Certifications:
Bachors' Digree
Bachlors' Digree in Economics from Omdurman Ahlia University, patch of 2011 - 2015
"Welcome to my introduction video"
“Where I’ll take you behind the scenes of my role as a Food Delivery Operation Manager, showcasing the passion and dedication I bring to optimizing processes, leading teams, and ensuring a seamless and customer-centric food delivery experience.”
